On the heels of my article Airline Turbulence concerning the poor record of airline customer communication, David Neeleman, the CEO of JetBlue posted a video on YouTube and on the JetBlue website. Continue reading Neeleman Unplugged
Tag Archives: Apology
Airline Turbulence
So now it’s the flying high JetBlue that is being brought down to earth. Apparently, on Wednesday, February 14 -– Valentine’s Day no less — passengers on several JetBlue flights were kept waiting on the tarmac at JFK. Continue reading Airline Turbulence
Running Interference
No, I’m not talking about the Super Bowl. Continue reading Running Interference