There are a lot of pretenders out there, self-appointed experts who claim the mantle of Social Media guru, but very few who are the real deal. Jennifer Abernethy is the real deal. Continue reading Interview with Jennifer Abernethy, Author of “The Complete Idiot’s Guide to Social Media Marketing”
Tag Archives: Virtual Communication
Twitter On Oscar Night: From Boring To Building Relationships
As a celebrity media trainer, I have to watch the Academy Awards. Continue reading Twitter On Oscar Night: From Boring To Building Relationships
Netflix’s New Idea: A Customer Service Call-Center
Netflix, the mail-order film rental giant, has set up a customer service call-center. Continue reading Netflix’s New Idea: A Customer Service Call-Center