A few days ago, I received my annual holiday greeting card from my friend and colleague, Diane Gargiulo. Continue reading Holiday Greetings
Tag Archives: Making an Impression
The Dea(r)th of Customer Service
It wasn’t long ago that customer service seemed to be making a comeback after many years of decline. Continue reading The Dea(r)th of Customer Service
Bad News Bearers
Several years ago, I was meeting with directors at an international investment bank the day after the stock market had taken a very serious plunge. Continue reading Bad News Bearers