the blog

Airline Turbulence

It's remarkable that airlines still don't get that a little communication goes a long way.

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19 February 2007 | 0 Comments

Tags: Apology , Communication , Customer Service

The Charisma Myth

Are there really winners and losers in the charisma game?

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15 February 2007 | 0 Comments

Tags: Charisma , Communication , Leadership , Making an Impression

Going "Noo-kyuh-ler"

We've gotten sloppy with English.

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12 February 2007 | 0 Comments

Tags: Language Use