the blog

Steve Jobs's Non Apology

Words are not enough; an apology must also be sincere.

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11 September 2007 | 0 Comments

Tags: Apology , Authenticity , Making an Impression , Sincerity

Michael Vick

When was the last time you heard anyone in the public eye who had done something wrong come forward with a forthright and clear apology?

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04 September 2007 | 0 Comments

Tags: Apology , Authenticity , Making an Impression , Nonverbal Communication

What's The Matter With WaMu?

The problem with the word is that it blends two sounds that sound ugly and unpleasant when combined in such a way. It doesn’t sound like English.

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27 August 2007 | 0 Comments

Tags: Language Use , Names