the blog

Facing Up To Face-To-Face, Part 2

So I'm taking a stand and drawing a line in the sand. Written communication will never take the place of face-to-face. Nope, never.

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05 March 2007 | 0 Comments

Tags: Authenticity , Communication , Making an Impression , Virtual Communication

Neeleman Unplugged

Sometimes, a critical situation calls for a performance that lacks polish.

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26 February 2007 | 0 Comments

Tags: Apology , Presentations , Sincerity

Airline Turbulence

It's remarkable that airlines still don't get that a little communication goes a long way.

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19 February 2007 | 0 Comments

Tags: Apology , Communication , Customer Service

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