the blog

The Dea(r)th of Customer Service

Great customer service is a huge differentiator.

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06 June 2006 | 0 Comments

Tags: Customer Service , Making an Impression , Recession

Bad News Bearers

Being willing to be the first to deliver bad news has lasting benefits.

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18 January 2006 | 0 Comments

Tags: Apology , Dealing with Nervousness , Leadership , Making an Impression

Warming Up to Cold Calls

Think about cold calling in a different way.

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11 November 2001 | 0 Comments

Tags: Dealing with Nervousness , Language Use , Listening , Voice