Being willing to be the first to deliver bad news has lasting benefits.

Think about cold calling in a different way.

We’ve gotten sloppy with English.

When people behave badly, I question their competence.

In today’s light-speed media environment, corporate misdeeds require immediate attention.

Intention is the key to authenticity.

Softening language can have unintended and deleterious effects.

Apology is a powerful communication tool.

PowerPoint usage is mostly a disaster. Here are some ways to fix that.

Hiding our true feelings or holding our tongues does not mean we are not being ourselves.