Have you ever wondered how some people get ahead in life? I know that I have. Continue reading Persistence Persuades: The Lost Art of Follow-up
Tag Archives: Sincerity
Neeleman Unplugged
On the heels of my article Airline Turbulence concerning the poor record of airline customer communication, David Neeleman, the CEO of JetBlue posted a video on YouTube and on the JetBlue website. Continue reading Neeleman Unplugged
A Happy and Sincere New Year
On the day after Christmas, the The New York Times published an Op-Ed piece by guest columnist Orlando Patterson, a professor of sociology at Harvard. Patterson’s piece discussed the issue of authenticity versus sincerity. Continue reading A Happy and Sincere New Year