This past Sunday, The New York Times Business Section contained an interesting interview with James J. Schiro, CEO of Zurich Financial Services. I had just completed most of this newsletter, so the first question and answer were perfectly timed:
Q. What is the most important leadership lesson you’ve learned?
A. It’s the ability to listen, and to make people understand that you are listening to them. Make them feel that they are making a contribution. Continue reading Listening: The Most Important – And Most Neglected – Communication Skill