Recently, I got a call from a long-time client who had moved to a new position. There was a project that she wanted to bring me in for. Continue reading Long Term Thinking
Tag Archives: Customer Service
Airline Turbulence
So now it’s the flying high JetBlue that is being brought down to earth. Apparently, on Wednesday, February 14 -– Valentine’s Day no less — passengers on several JetBlue flights were kept waiting on the tarmac at JFK. Continue reading Airline Turbulence
The Dea(r)th of Customer Service
It wasn’t long ago that customer service seemed to be making a comeback after many years of decline. Continue reading The Dea(r)th of Customer Service