As an expert in communication, I am always struck by people who communicate generously. Continue reading Generosity in Business Communications: Four Stories
Tag Archives: Customer Service
Netflix’s New Idea: A Customer Service Call-Center
Netflix, the mail-order film rental giant, has set up a customer service call-center. Continue reading Netflix’s New Idea: A Customer Service Call-Center
Persistence Persuades: The Lost Art of Follow-up
Have you ever wondered how some people get ahead in life? I know that I have. Continue reading Persistence Persuades: The Lost Art of Follow-up