Brian Williams failed, but not for the reasons you may think. It all had to to with the core argument he made about himself throughout his career and how his particular gaffe undermined it. It’s why the bad news is likely to stick.
Tag Archives: critical communication skills
The Best Airline Safety Announcement EVER!
I was flying on business, sitting in Row 2 when the common safety announcements began. The voice came from the back of the plane, but what I and my fellow passengers observed from the front was fantastic.
The flight attendant, clearly enjoying her work, put on a show. She acted out the announcements in a way that was completely and utterly entertaining and completely and utterly successful.
I’m sorry to say I rarely listen to them any more. I have flown enough times I know the drill. Yet, this performance made me realize how just a small tweak created an entirely new experience. If it had been possible, I would’ve given her a standing ovation.
The next time you have to speak – about anything – add some pizzazz. Do it a little differently. Have some fun and enjoy the results!