If you’ve ever had to react on the spot to a situation that was so sticky, so icky that it left you speechless, read on to see how a friend of mine handled a recent conflict.

Sending holiday cards does take planning and hours of writing, signing, stuffing and stamping, but it’s worth it. Receiving a holiday card does give you a lift at a hectic time of year.

Having impeccable manners and understanding the rules of etiquette are critical determinants of success and key to winning people over.