http://www.ruthsherman.com Mon, 06 Feb 2012 13:43:47 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.ruthsherman.com/2011/04/a-sticky-situation/ http://www.ruthsherman.com/2011/04/a-sticky-situation/#comments Tue, 26 Apr 2011 18:09:46 +0000 admin http://www.ruthsherman.com/?p=2077 http://www.ruthsherman.com/2011/04/a-sticky-situation/feed/ 0 http://www.ruthsherman.com/2010/10/the-persuasion-formula-take-a-lesson-from-the-pols/ http://www.ruthsherman.com/2010/10/the-persuasion-formula-take-a-lesson-from-the-pols/#comments Mon, 25 Oct 2010 21:32:21 +0000 admin http://www.ruthsherman.com/?p=2044 http://www.ruthsherman.com/2010/10/the-persuasion-formula-take-a-lesson-from-the-pols/feed/ 0 http://www.ruthsherman.com/2008/01/treat-your-customers-well/ http://www.ruthsherman.com/2008/01/treat-your-customers-well/#comments Thu, 24 Jan 2008 17:31:29 +0000 admin http://www.ruthsherman.com/?p=1878 http://www.ruthsherman.com/2008/01/treat-your-customers-well/feed/ 0 http://www.ruthsherman.com/2007/12/generosity-in-business-communications-four-stories/ http://www.ruthsherman.com/2007/12/generosity-in-business-communications-four-stories/#comments Mon, 17 Dec 2007 17:23:22 +0000 admin http://www.ruthsherman.com/?p=1865 http://www.ruthsherman.com/2007/12/generosity-in-business-communications-four-stories/feed/ 0 http://www.ruthsherman.com/2007/08/netflix%e2%80%99s-new-idea-a-customer-service-call-center/ http://www.ruthsherman.com/2007/08/netflix%e2%80%99s-new-idea-a-customer-service-call-center/#comments Tue, 21 Aug 2007 19:27:39 +0000 admin http://www.ruthsherman.com/?p=1829 http://www.ruthsherman.com/2007/08/netflix%e2%80%99s-new-idea-a-customer-service-call-center/feed/ 0 http://www.ruthsherman.com/2007/05/persistence-persuades-the-lost-art-of-follow-up/ http://www.ruthsherman.com/2007/05/persistence-persuades-the-lost-art-of-follow-up/#comments Mon, 14 May 2007 18:39:51 +0000 admin http://www.ruthsherman.com/?p=1803 http://www.ruthsherman.com/2007/05/persistence-persuades-the-lost-art-of-follow-up/feed/ 0 http://www.ruthsherman.com/2007/05/long-term-thinking/ http://www.ruthsherman.com/2007/05/long-term-thinking/#comments Mon, 07 May 2007 18:37:15 +0000 admin http://www.ruthsherman.com/?p=1801 http://www.ruthsherman.com/2007/05/long-term-thinking/feed/ 0 http://www.ruthsherman.com/2007/02/airline-turbulence/ http://www.ruthsherman.com/2007/02/airline-turbulence/#comments Mon, 19 Feb 2007 19:18:19 +0000 admin http://www.ruthsherman.com/?p=1775 http://www.ruthsherman.com/2007/02/airline-turbulence/feed/ 0 http://www.ruthsherman.com/2006/06/the-dearth-of-customer-service-2/ http://www.ruthsherman.com/2006/06/the-dearth-of-customer-service-2/#comments Tue, 06 Jun 2006 23:45:17 +0000 admin http://www.ruthsherman.com/?p=1754 http://www.ruthsherman.com/2006/06/the-dearth-of-customer-service-2/feed/ 0