Posts Tagged ‘Customer Service’

A Sticky Situation

If you’ve ever had to react on the spot to a situation that was so sticky, so icky that it left you speechless, read on to see how a friend of mine handled a recent conflict.

The Persuasion Formula: Take A Lesson From The Pols

When you’re trying to persuade people to take action, identify a simple, powerful message and return to it as many times, and as emotionally, as you possibly can.

Treat Your Customers Well

When it comes to customer service, why don’t businesses get it?

Generosity in Business Communications: Four Stories

Put yourself in someone else’s shoes and see or experience a situation as they might. Better yet, give to them and be generous in your communications and relationships. You will reap the benefits.

Netflix’s New Idea: A Customer Service Call-Center

Phone-based, voice-to-voice customer contact marks a swing back to the truest and most effective form of customer servicing.

Persistence Persuades: The Lost Art of Follow-up

Follow-up is so lost and so rare that people stand out merely by doing it.

Long Term Thinking

Ultimately, communication — especially on sticky issues –works!

Airline Turbulence

It’s remarkable that airlines still don’t get that a little communication goes a long way.

The Dea(r)th of Customer Service

Great customer service is a huge differentiator.

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