I’ve been very interested in the ham-handedness with which Congressman Anthony Weiner of New York has managed his Twitter fiasco. But even more interesting is the way the recipient of the tweet, Gennette Cordova, a college journalism student in Washington, has handled her sudden brush with the proverbial “15 minutes.”

I’m never surprised when famous people behave badly. They’re only human after all, and their behavior is usually not any different from the population at large.

If you’ve ever had to react on the spot to a situation that was so sticky, so icky that it left you speechless, read on to see how a friend of mine handled a recent conflict.

Every year, I compile a list of who’s been naughty and who’s been nice as a speaker or communicator. Following is the 2010 list of winners and losers.

Gosh, I wish I’d seen Adam Lambert’s performance at the American Music Awards. Instead, I woke up to an uproar — faces in crotches, girls on leashes, big, fat, same-sex kisses! Oh my.

Our communication with each other has unacceptably coarsened.

Sometimes we need people who can specifically look in from the outside, to act as an
observer, a see-er.

The top picks for 2007′s most egregious communication errors.

Though out of fashion, apology is a leadership skill and a powerful communications tool.

Words are not enough; an apology must also be sincere.