|
 |
|
- Show, Don't Tell - The Professor v. The Candidates
The best way to engage people in what you are saying or to make your concepts come alive is to "show, don't tell."
- 2007 Communication Successes Hall of Fame
The top picks for 2007's communications successes.
- 2007 Communication Faux Pax Hall of Fame
The top picks for 2007's most egregious communication errors.
- Have Patience
When frustrated by lengthy sales cycles, it's good to remember that patience usually does pay off.
- What's In A Name? A Lot, It Turns Out
A bad name for a company or product can derail its chances for success.
- Getting Noticed by Giving Thanks
Handwritten thank you notes so rarely are sent today that they always get noticed and the receiver's reaction is always postive.
- Bear Naked Entrepreneurship
Inspirational entrepreneurial tips from a bold leader who stuck to what she was good at, anchored her work with her passion and wildly succeeded.
- Does Hillary Play Like a Girl?
Women need to roll with the punches when criticism is "piled on".
- Emblems of Success
What are the types of things that delineate and display your status? What do they say about you and how others may view you? Or how you want them to view you?
- Hillary's Improved Speaking Voice (And So Can You!)
Used well, the voice can captivate and hold audiences’ attention.
- Vick, Jobs, Jones and The Power of Apology (October 2007 Newsletter)
Though out of fashion, apology is a leadership skill and a powerful communications tool.
- Winston Ma's China Dinners - A Communications Master Stroke
Old-fashioned "salon-type" gatherings can be a good way to build or renew important relationships, learn about what's happening, and effectively self-market.
- Hillary’s Laugh and Rudy’s Phone Call
No amount of staged tactics or diversions will, ultimately, convince a client to place their trust in someone who isn't the real deal.
- “It’s Not What You Say, It’s What People Hear” - Frank Luntz
Important lessons about the power of language to motivate and persuade.
- Steve Jobs's Non-Apology
Words are not enough; an apology must also be sincere.
- Michael Vick - Role Model for Regret
When was the last time you heard anyone in the public eye who had done something wrong come forward with a forthright and clear apology?
- Netflix’s New Idea: A Customer Service Call-Center
Phone-based, voice-to-voice customer contact marks a swing back to the truest and most effective form of customer servicing.
- Listen Well and They'll Eat Out of Your Hand
Good listeners are hard to find.
- What Are You Wearing?
Our dress and adornment choices send important - and immediate - messages about us.
- Facing Up To Face-To-Face (July 2007 Newsletter)
Despite the technological advances in communication, there are still times when face-to-face is the best choice.
- How Obama Does It
Barack Obama has set the communication bar very high.
- Aretha Knows Her Audience. Do You?
Knowing your audience is the key to their hearts and minds.
- Immigration Legislation -- A Failure to Communicate
If people cannot understand what you're talking about, they won't support you.
- The Big News About Small Talk
Many people do not understand the enormous value of small talk.
- "You're A Movie Star. Be Generous"
People only get what we give them. Make it good.
- What The Arts Teach Us About Business and Life
There is a strong correlation between arts education and being successful.
- What's Your Shy Q?
Are you shy? About 48% of the population is. The good news is that shyness can be managed.
- Persistence Persuades: The Lost Art of Follow-up
Follow-up is so lost and so rare that people stand out merely by doing it.
- Long -Term Thinking
Ultimately, communication -- especially on sticky issues --works!
- Everything I Need to Know, I Learned As A Jingle-Singer
Lessons from a tough business.
- Read the Room
When something dosn't feel right, pay attention.
- Professional Presentation Pointers: Part Four – Everything Else
Well, not everything else exactly. But enough to help you put on a really great show.
- Professional Presentation Pointers: Part Three - Nonverbal Communication
How you say what you say gives your words meaning and can make you a more interesting speaker. Using nonverbal communication codes allow your message the best chance of being heard.
- Professional Presentation Pointers: Part Two - Stage Fright
Does delivering a presentation have to feel so threatening? Well, sort of and here's why.
- Professional Presentation Pointers: Part One - Preparation
If you want to do well at presenting, be sure to prepare well.
- A Clear (Deniable) Message
We have all had the experience of being spoken to in a way that sends a clear message that is not contained in the words alone.
- Queen's Astronomer
Spending time sinking our teeth into something that is not work-related makes us more interesting and creative.
- Neeleman Unplugged
Sometimes, a critical situation calls for a performance that lacks polish.
- Airline Turbulence
It's remarkable that airlines still don't get that a little communication goes a long way.
- Going "Noo-kyuh-ler"
We've gotten sloppy with English.
- No Good Deed
When people behave badly, I question their competence.
- Running Interference
In today's light-speed media environment, corporate misdeeds require immediate attention.
- Tell Me What You Really Think
Intention is the key to authenticity.
- "Houston, We Have A Challenge"
Softening language can have unintended and deleterious effects.
- Death To PowerPoint!
PowerPoint usage is mostly a disaster. Here are some ways to fix that.
- A Happy and Sincere New Year
Hiding our true feelings or holding our tongues does not mean we are not being ourselves.
- The Dea(r)th of Customer Service
Great customer service is a huge differentiator.
- Bad News Bearers
Being willing to be the first to deliver bad news has lasting benefits.
- Warming Up to Cold Calls
Think about cold calling in a different way.
- High Stakes Presenting for the Senior Executive
Senior executives and top managers have always needed to deliver important presentations.
- Once More with Feeling: Making an Emotional Connection with Your Audience
Showing your feelings will help you connect with your audiences.
- Practice Pointers for Polished Presentations
No more procrastinating. Read this and speak!
- Tell Me a Story: Material that will Make Your Presentation Come Alive!
Make things real for your audience by telling stories.
- Mastering Stage Fright
You're not alone!
- Show and Tell: Creating Visuals with Impact!
Tips for making a good slide show.
- Building Your Best Voice
A lot of people who come to me for presentation skills coaching comment on my voice. "Ooh," they say. "How can I get a voice like yours?" "20 years of voice training," is my usual glib reply.
- Special Delivery: Making a Formal Speech
Some support for when you've got a major speaking assignment.
- Strategies for Successful Presentations
The basics to get you started.
- "Sorry!" Is Not Just a Game
Apology is a powerful communication tool.
- Give Them a Hand! Using Dynamic Gestures
Did you know that using effective hand and arm gestures is one of the best ways to create a dynamic presence?
- Hillary's New Video
In the 2008 Presidential race, style will make -- or break -- a candidacy.
|
|
 |
|
