Archive for August, 2007

What’s The Matter With WaMu?

The problem with the word is that it blends two sounds that sound ugly and unpleasant when combined in such a way. It doesn’t sound like English.

Netflix’s New Idea: A Customer Service Call-Center

Phone-based, voice-to-voice customer contact marks a swing back to the truest and most effective form of customer servicing.

Strategies for Successful Presentations

The basics to get you started.

Listen Well and They’ll Eat Out of Your Hand

Good listeners are hard to find.

What Are You Wearing?

Our dress and adornment choices send important – and immediate – messages about us.

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