On the heels of my article Airline Turbulence concerning the poor record of airline customer communication, David Neeleman, the CEO of JetBlue posted a video on YouTube and on the JetBlue website. Continue reading Neeleman Unplugged
Month: February 2007
Airline Turbulence
So now it’s the flying high JetBlue that is being brought down to earth. Apparently, on Wednesday, February 14 -– Valentine’s Day no less — passengers on several JetBlue flights were kept waiting on the tarmac at JFK. Continue reading Airline Turbulence
The Charisma Myth
Now that some of the 2008 presidential candidates are out of the gate, it’s been fun to see who is being labeled with that mysterious quality, charisma. Continue reading The Charisma Myth