Softening language can have unintended and deleterious effects.

I was thinking, “If I was on the other end of this call, listening to these boring, droning, disembodied voices, would I be paying attention or would I be playing solitaire on my PDA?”

So, how’d she do?

Apology is a powerful communication tool.

PowerPoint usage is mostly a disaster. Here are some ways to fix that.

Hiding our true feelings or holding our tongues does not mean we are not being ourselves.